Return and Refund Policy

At Belife, we want you to shop with confidence. This Return and Refund Policy explains how returns, exchanges, cancellations and refunds are handled for purchases made through our online store. This policy is intended to comply with applicable consumer protection laws in the United Kingdom. Nothing in this policy affects your statutory rights.

1. Returns and Cancellation Rights

If you are a consumer in the United Kingdom and purchased from us online, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason.

To cancel your order, please contact us at contact@shopbelife.com within 14 days of delivery. After notifying us, you must return the goods within 14 days.

In addition to your statutory cancellation rights, Belife offers a 60-day return window from the date your order is delivered.

2. Return Eligibility

To be eligible for a return, items must be unused, unworn outdoors, in the same condition that you received them, and returned with the original packaging, labels, tags and accessories where applicable.

Footwear may be tried on indoors on a clean surface to check the size and fit. Items showing signs of outdoor wear, damage, odours, marks or excessive use may not be accepted unless they are faulty.

3. Exchanges

We offer one free size exchange for footwear orders delivered within the United Kingdom, subject to stock availability.

To request an exchange, please contact us at contact@shopbelife.com with your order number and the size you would like to receive instead.

If the requested size is unavailable, we may offer an alternative size, store credit or a refund, depending on your preference and eligibility.

4. Refunds and Return Shipping

To start a return, please email us at contact@shopbelife.com with your order number, the email used to place the order and the reason for your return.

For returns due to change of mind, incorrect size ordered by the customer, or personal preference, the customer is responsible for the cost of return shipping unless otherwise stated by us in writing.

Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved. If approved, the refund will be processed to your original payment method, usually within 14 days of receiving the returned goods or proof that the goods have been returned.

5. Faulty, Damaged or Incorrect Items

Please inspect your order when it arrives. If you receive an item that is faulty, damaged, incorrect or not as described, please contact us as soon as possible at contact@shopbelife.com.

Please include your order number and clear photos showing the issue, including the item, packaging and shipping label where relevant.

If your item is confirmed to be faulty, damaged, incorrect or not as described, we will offer an appropriate solution, which may include a replacement, exchange or refund, in accordance with your statutory rights.

6. Contact Us

If you have any questions about this Return and Refund Policy, please contact us:

Belife Customer Support
Email: contact@shopbelife.com